Privacy Policy
Last Updated: February 15, 2026
1. Introduction
runevopmy is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our watch repair and maintenance services or visit our website.
We operate in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and maintain appropriate technical and organizational measures to ensure data security.
For any questions regarding this Privacy Policy or our data practices, please contact us at [email protected].
2. Data We Collect
2.1 Information You Provide
When you request our services or contact us, we collect:
- Name and contact details (email address, phone number)
- Postal address for service delivery purposes
- Information about your watch (make, model, condition, service history)
- Details of your service request or inquiry
- Payment information processed through secure third-party payment processors
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- Device and browser information
- IP address and general location data
- Website usage patterns through cookies and similar technologies
- Pages visited and time spent on our site
3. How We Use Your Data
We process your personal data for the following purposes:
3.1 Service Delivery
- Processing and fulfilling your watch repair or maintenance requests
- Communicating with you about your service
- Maintaining records of services provided to your timepieces
- Providing customer support and responding to inquiries
3.2 Business Operations
- Processing payments and maintaining financial records
- Improving our services and website functionality
- Analyzing service quality and customer satisfaction
- Complying with legal and regulatory requirements
3.3 Marketing Communications
With your consent, we may send you information about our services, workshop updates, and special offers. You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.
4. Legal Basis for Processing
We process your personal data based on:
- Contract Performance: To provide the watch repair services you have requested
- Consent: For marketing communications and certain types of cookies
- Legitimate Interests: For business operations, fraud prevention, and service improvement
- Legal Obligations: To comply with applicable laws and regulations
5. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
- Service Providers: Third parties who assist with payment processing, website hosting, or business operations under strict confidentiality agreements
- Parts Suppliers: When necessary to source specific watch components for your service
- Legal Authorities: When required by law or to protect our legal rights
All third parties are required to maintain appropriate security measures and use your data only for the purposes we specify.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of data in transit and at rest
- Secure storage systems with restricted access
- Regular security assessments and updates
- Staff training on data protection requirements
- Physical security measures at our workshop premises
While we strive to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but maintain industry-standard protections.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes described in this policy:
- Service Records: Maintained for 7 years for warranty and service history purposes
- Financial Records: Retained for 7 years to comply with tax and accounting regulations
- Marketing Consent: Until you withdraw consent or we determine the data is no longer relevant
- Website Analytics: Typically retained for 26 months
After the retention period expires, we securely delete or anonymize your personal data.
8. Your Rights
Under the Malaysian Personal Data Protection Act 2010, you have the following rights:
- Right to Access: Request copies of your personal data we hold
- Right to Correction: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data in certain circumstances
- Right to Withdraw Consent: Withdraw previously given consent for data processing
- Right to Data Portability: Receive your data in a structured, commonly used format
- Right to Object: Object to processing of your data for direct marketing
- Right to Complain: Lodge a complaint with the Personal Data Protection Commissioner
To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days of receiving your request.
9. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your experience. We use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Preference Cookies: Remember your settings and choices
For detailed information about our cookie usage, please see our Cookie Policy.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We recommend reviewing the privacy policies of any third-party sites you visit.
11. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete such information promptly.
12. International Data Transfers
We primarily store and process data within Malaysia. If data is transferred internationally, we ensure appropriate safeguards are in place through standard contractual clauses or other approved mechanisms to protect your information.
13. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this policy regularly. Continued use of our services after changes constitutes acceptance of the updated policy.
14. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact: