Client Experiences
Feedback from watch owners who have trusted us with their timepieces.
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Experiences from individuals who have brought their watches to our workshop for service.
Raj Anand
Kuala Lumpur
My grandfather's pocket watch had been sitting in a drawer for years because the previous repair shop said parts couldn't be found. runevopmy took the time to explain what could be done and ended up fabricating the needed component. The watch now runs well and the case looks much better.
February 12, 2026
Lim Chen
Petaling Jaya
Brought in my automatic for cleaning service as it was running about 15 seconds slow per day. The turnaround was exactly as promised, and they showed me before and after timing results. Now it's keeping time within a few seconds daily. Appreciated the straightforward communication throughout.
February 8, 2026
Siti Aminah
Shah Alam
The engraving on my late father's watch had become difficult to read over the years. runevopmy carefully restored the legibility while preserving the original feel of the inscription. They also created a photographic record, which I appreciate having. The care they took with something so personal was evident.
January 28, 2026
David Tan
Kuala Lumpur
Had my vintage automatic serviced here. The initial assessment was thorough and they explained clearly what work was needed versus what was optional. The watch came back running smoothly and they provided detailed documentation of the work done. One thing to note is the timeframe was about a week longer than initially estimated, though they kept me informed.
January 24, 2026
Nadia Karim
Subang Jaya
Trusted runevopmy with a pocket watch restoration that included case repair and movement work. The watch had significant wear but they were honest about what could and couldn't be restored to original condition. The result exceeded my expectations while still respecting the watch's age. Good value for comprehensive work.
February 5, 2026
Ahmad Hassan
Ampang
Professional service for my daily automatic watch. They identified that the previous service hadn't been done properly and explained what needed correction. The watch now runs accurately and the power reserve has improved noticeably. Appreciate their willingness to answer questions throughout the process.
January 18, 2026
Service Experience Examples
Detailed accounts of specific watch restoration projects and their outcomes.
Challenge
Antique pocket watch with severe case damage, non-functioning hinge mechanism, and a movement that had been improperly serviced previously. The owner was concerned about preserving family history.
Approach
Complete assessment followed by case dent removal and hinge repair. Movement was disassembled, cleaned thoroughly, and incorrectly installed parts were repositioned. Fabricated one small component that was missing.
Outcome
Watch returned to functioning condition with improved case appearance. Movement now runs consistently within 10 seconds per day. Client reported satisfaction with transparency about what was and wasn't achievable. Completed in 5 weeks.
Challenge
Modern automatic watch showing irregular timing and stopping unexpectedly. Previous service at another shop three months prior hadn't resolved the issues. Owner was frustrated with lack of improvement.
Approach
Discovered incorrect lubrication and improper timing regulation during assessment. Performed complete movement cleaning, applied appropriate lubricants to correct points, and regulated timing across multiple positions.
Outcome
Watch now maintains accuracy within manufacturer specifications. Client appreciated detailed explanation of what the previous service had missed. Regular follow-up confirmed sustained improvement over three months. Completed in 2 weeks.
Service Metrics
Numbers that reflect our watch repair practice.
Years
Combined watchmaking experience
Services
Watches serviced annually
Rating
Average client satisfaction
Completion
Successfully resolved cases
Contact Information
Reach out to discuss your watch's service needs.
Get in Touch
Phone
+60 3-9187 4625Location
44 Jalan Ipoh
51200 Kuala Lumpur
Malaysia
Workshop Hours
Tuesday - Saturday: 10:00 - 18:00
Sunday - Monday: By appointment
Workshop Standards
Documentation
Every watch photographed and condition recorded upon arrival
Secure Storage
Controlled environment storage for watches awaiting service
Quality Verification
Timing and functional testing before return to client
Clear Communication
Updates throughout service process with availability for questions
Discuss Your Watch
If you're considering service for your timepiece, contact us to discuss its specific needs and receive a thoughtful assessment.
Get in Touch