Client satisfaction

Client Experiences

Feedback from watch owners who have trusted us with their timepieces.

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What Clients Say

Experiences from individuals who have brought their watches to our workshop for service.

RA

Raj Anand

Kuala Lumpur

My grandfather's pocket watch had been sitting in a drawer for years because the previous repair shop said parts couldn't be found. runevopmy took the time to explain what could be done and ended up fabricating the needed component. The watch now runs well and the case looks much better.

February 12, 2026

LC

Lim Chen

Petaling Jaya

Brought in my automatic for cleaning service as it was running about 15 seconds slow per day. The turnaround was exactly as promised, and they showed me before and after timing results. Now it's keeping time within a few seconds daily. Appreciated the straightforward communication throughout.

February 8, 2026

SA

Siti Aminah

Shah Alam

The engraving on my late father's watch had become difficult to read over the years. runevopmy carefully restored the legibility while preserving the original feel of the inscription. They also created a photographic record, which I appreciate having. The care they took with something so personal was evident.

January 28, 2026

DT

David Tan

Kuala Lumpur

Had my vintage automatic serviced here. The initial assessment was thorough and they explained clearly what work was needed versus what was optional. The watch came back running smoothly and they provided detailed documentation of the work done. One thing to note is the timeframe was about a week longer than initially estimated, though they kept me informed.

January 24, 2026

NK

Nadia Karim

Subang Jaya

Trusted runevopmy with a pocket watch restoration that included case repair and movement work. The watch had significant wear but they were honest about what could and couldn't be restored to original condition. The result exceeded my expectations while still respecting the watch's age. Good value for comprehensive work.

February 5, 2026

AH

Ahmad Hassan

Ampang

Professional service for my daily automatic watch. They identified that the previous service hadn't been done properly and explained what needed correction. The watch now runs accurately and the power reserve has improved noticeably. Appreciate their willingness to answer questions throughout the process.

January 18, 2026

Service Experience Examples

Detailed accounts of specific watch restoration projects and their outcomes.

Challenge

Antique pocket watch with severe case damage, non-functioning hinge mechanism, and a movement that had been improperly serviced previously. The owner was concerned about preserving family history.

Approach

Complete assessment followed by case dent removal and hinge repair. Movement was disassembled, cleaned thoroughly, and incorrectly installed parts were repositioned. Fabricated one small component that was missing.

Outcome

Watch returned to functioning condition with improved case appearance. Movement now runs consistently within 10 seconds per day. Client reported satisfaction with transparency about what was and wasn't achievable. Completed in 5 weeks.

Challenge

Modern automatic watch showing irregular timing and stopping unexpectedly. Previous service at another shop three months prior hadn't resolved the issues. Owner was frustrated with lack of improvement.

Approach

Discovered incorrect lubrication and improper timing regulation during assessment. Performed complete movement cleaning, applied appropriate lubricants to correct points, and regulated timing across multiple positions.

Outcome

Watch now maintains accuracy within manufacturer specifications. Client appreciated detailed explanation of what the previous service had missed. Regular follow-up confirmed sustained improvement over three months. Completed in 2 weeks.

Service Metrics

Numbers that reflect our watch repair practice.

12+

Years

Combined watchmaking experience

450+

Services

Watches serviced annually

4.7

Rating

Average client satisfaction

95%

Completion

Successfully resolved cases

Contact Information

Reach out to discuss your watch's service needs.

Get in Touch

Location

44 Jalan Ipoh
51200 Kuala Lumpur
Malaysia

Workshop Hours

Tuesday - Saturday: 10:00 - 18:00
Sunday - Monday: By appointment

Workshop Standards

Documentation

Every watch photographed and condition recorded upon arrival

Secure Storage

Controlled environment storage for watches awaiting service

Quality Verification

Timing and functional testing before return to client

Clear Communication

Updates throughout service process with availability for questions

Discuss Your Watch

If you're considering service for your timepiece, contact us to discuss its specific needs and receive a thoughtful assessment.

Get in Touch